Neither BLS or Bryant & Stratton College can guarantee employment in this or any other field of work. Data provided by the agency is not to be construed as a guarantee of salary or job title. While BLS information can be helpful in gaining perspective on career options, it is important to note that job market data from the US Bureau of Labor Statistics Occupational Handbook is simply meant to provide general insight into the occupational opportunities it covers.
Positions in these upscale, service oriented employment settings are usually quite competitive, and applicants who hold a degree in hospitality or hotel management will likely have the best chance of success in securing jobs. The agency also states that, while some entry level positions in this field may be easy to get into with a diploma, the best career opportunities are typically found in high-end hotels, office buildings and apartment buildings. These types of service-oriented establishments are likely to require the services of Concierges. According to the agency, this rate of job growth is about as fast as the average for all occupations.īLS attributes this projected rate of employment growth to expected growth in travel and tourism, leading to higher occupancy levels in lodging establishments, including full-service hotels, casinos, convention centers and resorts that provide a wide selection of services to their customers/guests. However, employment in the hospitality/lodging industry is expected to increase by about 6 percent between 20. Career Outlook for ConciergesīLS does not provide job growth figures specifically for Concierge positions. A small percentage of Concierges worked for real estate agents and brokers, air transportation companies and physicians' offices. Around 2,110 were employed by continuing care retirement and assisted living facilities for senior citizens. Personal services firms employed more than 3,500 Concierges, over 3,400 worked for real estate leasing firms, and about 2,500 worked in other employment settings related to real estate. Traveler accommodation establishments, such as hotels and convention centers, employed most of these workers, providing 12,660 of those jobs. Request Information Related Employment SettingsĪccording to the Bureau of Labor Statistics (BLS) figures, Concierges held about 32,020 jobs in the U.S. Develop network of contacts, service providers and businesses within their communities to serve guests.Managing customer/guest requests for housekeeping and/or maintenance.Providing or arranging for general business services for guests.Making dinner/event reservations for guests.Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation.Arranging transportation and excursions upon visitor request.Perform basic administrative/secretarial/reception duties.
However, in general, they are expected to provide personal services to consumers/guests served by their employers. Job responsibilities for these workers vary widely from one employment setting to another. What are the Job Responsibilities of a Concierge? In short, their primary duty is to be of service to consumers/guests and keep them happy. Excellent communication skills and customer service skills are necessary to succeed in this role. These employees are responsible for responding to a wide variety of consumer/guest needs to ensure a smooth and pleasant experience for these patrons. They are most frequently employed within the hospitality industry, although these positions may also be available in high-end office buildings and apartment complexes.
A Concierge, also commonly called a Guest Relations Manager or Guest Service Worker, serves as a specialized customer service representative.
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